Terms and Conditions
Welcome to LANNA Thai Spa & Wellness Centre. By booking an appointment or purchasing a gift voucher with us, you agree to the following terms and conditions, which are designed to ensure a peaceful, safe, and premium experience for all our guests.
Booking, Cancellation & Rescheduling
Health, Safety & Pregnancy: Your wellbeing is our primary concern. In strict accordance with our health and safety policies and duty of care, we do not offer massage therapies to pregnant individuals. By securing a booking, you confirm that you are not currently pregnant. If you have any other medical conditions or injuries, please inform our therapists prior to your treatment.
Cancellations: We reserve your appointment time exclusively for you. If you need to cancel your appointment, we require a minimum of 24 hours' notice. Cancellations made with less than 24 hours' notice will incur a cancellation fee equal to the full cost of the treatment or result in the forfeiture of any deposit paid.
Rescheduling: Should you need to change the date or time of your appointment, we politely request a minimum of 12 hours' notice.
Late Arrivals: To ensure the smooth running of our spa and to avoid inconveniencing other scheduled clients, late arrivals may result in a shortened treatment duration. In such cases, the full standard treatment fee will still apply. We recommend arriving 10 minutes prior to your scheduled time to fully enjoy your experience.
Gift Vouchers
Redemption: Your physical gift voucher must be presented to our reception team upon arrival for your scheduled appointment. We cannot honour the booking without the physical voucher present.
Validity: Gift vouchers are valid for 6 months from the date of issue, which is clearly stated on the voucher. Expired vouchers cannot be honoured, extended, or reactivated.
Terms of Use: Gift vouchers are strictly non-refundable and cannot be exchanged for cash, either in full or in part.
Loss or Theft: Please treat your physical gift voucher with the same care as cash. LANNA Thai Spa & Wellness Centre cannot accept responsibility for lost, stolen, or damaged vouchers, and unfortunately, we are unable to replace them.
Privacy Policy
Thank you for choosing LANNA Thai Spa & Wellness Centre. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit our website or engage with our services. We are committed to ensuring the protection and security of your privacy.
1. Information We Collect: We collect various types of information, including:
Email addresses
Names
IP addresses
Billing details
Personally identifiable information (such as name, email)
Payment details (including credit card information)
2. How We Collect Information:
When you engage in a transaction on our website, we collect personal information provided by you, such as your name, address, and email address. Your personal information is collected solely for the purposes stated below.
3. Purpose of Collection: We collect both non-personal and personal information for the following reasons:
To provide and manage our services effectively.
To offer ongoing customer support and technical assistance.
To communicate with our visitors and users, including sending service-related notices and promotional messages.
To generate aggregated statistical data for improving our services.
To comply with relevant laws and regulations.
4. Storage, Use, Sharing, and Disclosure of Personal Information:
Our website is hosted on the Wix.com platform, which provides us with an online platform for selling our services. Your data may be stored through Wix.com’s secure servers, databases, and applications. Wix.com adheres to PCI-DSS standards for handling credit card information securely. Your information is stored behind firewalls to ensure its protection.
5. Cookies and other tracking tools:
A cookie is a small file of letters and numbers downloaded onto your computer when you access certain websites. In general, cookies allow a website to recognise a user’s computer.
We use these cookies and other similar technologies for a number of purposes, including:
Keeping you signed in
Keeping your preferences
To provide you with the service you chose to receive from us
Understanding how you use our website
To monitor and analyse the performance, operation, and effectiveness in order to improve the Wix Platform
To understand and improve the impact of our marketing campaigns
For security needs and fraud-protection purposes and in order to identify and prevent cyber-attacks
Cookies that are used by Wix.com should be divided into two types:
“First-party Cookies” - Cookies that are placed by Wix
“Third-party Cookies” - Cookies that are placed and used by third-party companies which are Wix’s partners
It is important to note that Wix.com cannot access third-party cookies; nor can other third-party organisations access the data in the cookies we use on our website. Wix doesn't allow third-parties to use the cookies for any purpose other than those described in the next sections.
Duration:
Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:
Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser
Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie
Categories:
The cookies used on our website fall into one of four categories:
Essential Cookies let you move around the website and use essential features like secure and private areas.
Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.
Functional cookies
Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language).
Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.
6. Withdrawal of Consent:
If you wish to withdraw your consent for us to process your data, please contact us at lannathaispawellness@gmail.com.
7. Privacy Policy Updates:
We reserve the right to update this privacy policy at any time. Changes and clarifications will be effective immediately upon posting on our website. We encourage you to review this policy regularly for any updates.
8. Questions and Contact Information:
If you have any questions or concerns regarding your personal information or our privacy practices, please contact us at lannathaispawellness@gmail.com or call 0113 4677513.
By using our website and services, you consent to the terms outlined in this Privacy Policy.